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About Us
egenta was founded in 2016 in Prague and is a part of a German and Czech group of companies that began its success story in 1960. We are proud to continuously grow a business based on family values.
egenta sells mainly online and our vision is to make new and innovative brands available to customers shopping on over 400 online marketplaces in Europe.
Our main priority is high customer satisfaction, and we work hard every day to improve our service to you. Any feedback and suggestions are always very welcome!
Customer service
Phone: +420 725 195 598
E-mail: info@egenta.shop
Address: egenta s.r.o c/o WeWork, Národní 135/14, 110 00 Prague, Czech Republic
Return and refund policy
We grant all our customers a 30-day right of return. Your return label can either be found in the delivered box or can be sent to you by e-mail.
For products with a purchase value higher than €40, returns are free of charge within the same country as the marketplace where the products were purchased.
Please note that different guidelines may apply depending on the country and marketplace, which you can view in the general terms and conditions of the respective marketplace.
Warranty period
A 2-year manufacturer’s warranty covers all electronic products.
Company details
Registered office: egenta s.r.o, Varsavska 715/36, 120 00 Prague, Czech Republic
Commercial registration: District Court Prague, number: C 266696; VAT ID: CZ 05594481
Managing Director: Norman August Albrecht Wick
Consumer arbitration / dispute resolution procedure
The European Commission provides an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr/
Under the following link you will find the contact details of the alternative dispute resolution bodies designated at national level: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show