Contact Us

If you have a tracking number, you can find the status of your package here: https://parcelsapp.com/en

You can find the tracking number in the shipment confirmation email or in the user portal of the online shop where you bought the product (usually in the order details that are shown in the section ‘order history’).

Please note that if an item or packaging was returned in a worse condition we may send the product back or issue only a partial refund.

Depending on your location your product may be potentially first sent to a partner warehouse in Europe and it will then be forwarded to our main warehouse in the Czech Republic. Due to long transfer times a refund could take up to 21 days.

Please note that if your order is already shipped it cannot be cancelled. In this case you can reject the delivery or contact us for a return label.

As soon as we receive the package back you will get a full refund of the product value.

Please note that depending on your location your product may be potentially first sent to a partner warehouse in Europe and it will then be forwarded to our main warehouse in the Czech Republic.

Due to this long transfer times can occur and a refund could take up to 21 days.

We recommend to first contact the manufacturer’s online or phone support. If the product shows an error code, please state it in your claim

Please also note that many errors are caused by using unauthorized accessories (for example non-original cartridges for printers). If you have been using non-original accessories your warranty claim might be denied.